FAQs

Frequently Asked Questions

1. Where is Bloom N Boom based?

We are an Australian-owned online marketplace offering curated products from trusted local and international suppliers. Our goal is to make lifestyle shopping simple and accessible.

2. How long will my order take to arrive?

Most orders are processed within 2–4 business days. Shipping times vary depending on the supplier and destination, but most deliveries within Australia take between 7–14 business days. You’ll receive tracking details once your order is on the way.

3. How do I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your delivery on the carrier’s website.

4. I placed multiple items in one order. Will they arrive together?

Because we work with multiple suppliers, items may be shipped separately and arrive at different times. You’ll receive separate tracking links for each shipment.

5. What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Buy Now Pay Later options like Afterpay or Zip (if enabled on your store).

6. Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to make changes. Please contact us at support@bloomnboom.com.au as soon as possible. Once an order is shipped, we are unable to cancel it.

7. What is your return policy?

Please refer to our Returns & Refunds page for full details on how to initiate a return and the conditions that apply.

8. My item arrived damaged or incorrect. What should I do?

We’re sorry to hear that. Please email us at support@bloomnboom.com.au with your order number and clear photos of the issue within 7 days of receiving your item. We will organise a replacement or refund.

9. Do you ship internationally?

At this time, we only deliver within Australia. Stay tuned – we’re working on expanding our shipping zones.